PROFESSIONAL in business process modelling, analytics and tools

PROFESSIONAL
SUMMARY

·        
Over
6+ years of experience as a Business/Technical Analyst in Healthcare and
Finance domains.

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·        
A
proactive high performer with proven ability to work with multi-discipline,
cross-cultural teams and end users.

·        
Strong
understanding of SDLC (Software development lifecycle) process and project
delivery process.

·        
Proficient
knowledge in business process modelling, analytics and tools to understand,
analyze and create solutions to complex business application issue problems.

·        
Strong
expertise in gathering, analyzing Functional and Non-Functional specifications
using Joint Application Requirements(JAR/JAD) sessions.

·        
Extensive experience in designing Test Plan, Test
Scenarios, Complex Test Cases, Test Execution Schedules, Test Execution Reports
and Defect Summary Reports.

·        
Extensive
experience in Functional, Integration, Regression, User Acceptance (UAT),
System, Load and Black Box Testing. Good Management, Execution and
Documentation skills.

·        
Proficient
in MS office tools (Power point, Excel and Word) and data modelling tools like MS
Visio.

·        
Develop
and maintain complex SQL queries for MS SQL Server and MS
Visual Source Safe for extensive back end testing purposes.           

 

PROFESSIONAL EXPERIENCE

Business System Analyst

Macropus Global Ltd., Victoria BC             January 2015 – January 2018

Client: Maximus Canada, BC

·        
Carried out queries from customer data base
using SQL, data mapping, field mapping, data integration and sorted extracts as
per insurance application status, age, gender, time services, demographics,
lead aggregator sources, agent IDs, and call-center division to help design an
effective, efficient and theme oriented online quoting engine. 

·        
Responsible for creation of specification
documents with end users through interviews, JAD sessions and  also analyzed the current systems.

·        
Analyzed business requirements and implemented them into high
level and low level Use Cases, Activity Diagrams and Sequence Diagrams using
Rational Rose according to UML methodology.

·        
Analyze and integrate processing of central
database systems for Underwriting, Actuary, Insurance Agents and Customer
Service deploying Web Services and Service Oriented Architecture 

·        
 Facilitate JAD Sessions with the system
architects, developers, database developers and QA team thru SDLC for defects
resolution 

·        
 Coordinate with the Release Manager in
defining scope/ planning releases. 

·        
 Assisted
in the development of training materials for new technology and process
improvements and conducted end-user training sessions for exercising full use
of application.

·        
Managed the change request and analyzed the
impact of the change request on the

application according to the Project Plan,
Project Scope and Project Schedule using MS

Project. 

·        
Designed and developed Use Cases, Activity
Diagrams using MS Visio. 

·        
Work closely with the UI team to model the
screens, as per BRD’s usability requirements. 

·        
Interacted with users using existing Mainframe system
for better understanding of

business flow and implementation.

·        
Extensive involvement in writing and dealing
with test specifications, test cases and test manuals for the application.

·        
Performed SQL queries and establishing the
Entity Relationships between various tables.

Junior
Business Analyst

Infosys
Technologies – Hyderabad, India

April 2011
– December 2012

·        
Worked on redesign of billing processes with
different clients. 

·        
Oversaw requirements gathering and focus groups
for workflow upgrades. 

·        
 Developed user documentation as well as
scripts for functional usability testing and system training. 

·        
 Gathered
requirements from the vendor team and associated end users. 

·        
 Documented BRD, Functional requirements and
use cases for the project initiatives of defaulted payments. 

·        
 Developed Use cases and Acceptance Test
Criteria for faulty phone projects. 

·        
 Documented requirements traceability matrix
for verifying requirements coverage. 

·        
 Guided
testers with technical and functional solutions. 

·        
 Worked
with the stake holders and architects to review change request. 

·        
 Resolved
issues and prepared solutions for review and sign-off. 

·        
 Walked
through the requirements with the stakeholders and team members. 

·        
 Performed System Integration Testing and User
Acceptance Testing for all the project initiatives. 

·        
 Involved
in Risk Assessment of various modules of the project. 

·        
 Performed extensive Data Integrity Testing by
executing SQL Statements. 

·        
 Participated in Business meetings to
discuss the logic of the reports. 

·        
 Provided
extensive support for users during UAT.

 

Technical
Support Analyst

Tecnosoft
Solutions            Hyderabad, India

April
2010- March 2011

·        
Provided Technical Support for client
workstations via phone, email and remote desktop tools. 

·        
 Provided
hardware technical support including troubleshooting of laptops and desktop
systems, home networks (wired and wireless), printer assistance, router
configuration, physical drive installation, RAID configuration. 

·        
 Managed
user ID’s and mailboxes in MS Exchange for in-house users and ID
activations/deletions and AD maintenance. 

·        
 VM
assignments and adding permissions based on user role was performed using
proprietary tools. 

·        
Software troubleshooting including installation
of OS, drivers, backup and recovery. 

·        
 Responsible for part dispatching tracking and
logging in CRM in case of hardware failures

 

Education

Master of Engineering in Electrical and Computer Engineering

Carleton University                                           Ottawa,
Canada

Bachelor of Technology in Electrical and Electronics
Engineering

Jawaharlal Nehru Technological University     Hyderabad,
Telangana

 

 

 

 

 

 

 

 

 

 

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